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Sales, marketing, promotion Jobs in Kenya

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Gilani's Distributors

Only on Fuzu

Tele Sales / Customer Care Agents

Nakuru, Kenya

3 months remaining

Sasa Doctor

Only on Fuzu

Marketer

Nairobi, Kenya

18 days remaining

Sasa Doctor

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Marketer

Nairobi, Kenya

18 days remaining

AutoXpress Limited

Only on Fuzu

Retail Sales Executive

Nairobi, Kenya

2 months remaining

Tier 1 Deposit-taking Sacco

Fast Apply
Only on Fuzu

Marketing Officer

Nairobi, Kenya

3 days remaining

Ngao Credit

Direct Sales Representative

Nairobi, Kenya

3 days remaining

Absa Group Ltd

Lead Generator - Various Locations

Nairobi, Kenya

11 days remaining

iHuman Resource Consulting Ltd (iHR)

Sales Executive - Mombasa

Nairobi, Kenya

4 days remaining

iHuman Resource Consulting Ltd (iHR)

Sales Executive - Kisumu

Kisumu, Kenya

3 days remaining

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Sheer Logic Management

Sales Executive - Murang ' a

Muranga, Kenya

9 days remaining

Country / Region

Africa
Nigeria
Uganda

Fuzu

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© Fuzu Ltd 2024

Only on Fuzu

Tele Sales / Customer Care Agents

Closing: Jun 30, 2024

3 months remaining

Published: Apr 22, 2024 (5 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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We are currently seeking a qualified candidate to fill the role of a Tele sales/Customer Care Agent. The Tele sales/Customer Care Agent is responsible for providing excellent customer service to GDL’s clients, handling customer inquiries, sorting customer returns through tele sales, and upselling products or services when appropriate.
Reporting to the Customer Experience Lead, the Call Center Agent plays a crucial role in maintaining high levels of customer satisfaction and contributing to the overall success of our customer service operations.


Responsibilities
We are currently seeking a qualified candidate to fill the role of a Tele sales/Customer Care Agent. The Tele sales/Customer Care Agent is responsible for providing excellent customer service to GDL’s clients, handling customer inquiries, sorting customer returns through tele sales, and upselling products or services when appropriate.
Reporting to the Customer Experience Lead, the Call Center Agent plays a crucial role in maintaining high levels of customer satisfaction and contributing to the overall success of our customer service operations.


• Respond to customer inquiries through various channels, including phone, email, and live chat.
• Provide accurate information about products, services, and pricing to customers.

• Assist customers with order placement, tracking, and delivery status inquiries.

• Resolve customer complaints and issues in a professional and timely manner.

• Collaborate with other internal departments to address customer concerns effectively.

• Maintain accurate and detailed customer records in the CRM system.

• Identify opportunities for upselling and cross-selling additional products.

• Monitor customer satisfaction metrics and report feedback to the Customer Experience Officer.

• Provide product feedback and insights from customer interactions to relevant departments.

• Stay up-to-date with company products, policies, and promotions.
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Sales, marketing, promotion jobs

Retail, wholesale, FMCG industry jobs

Entry and Basic-level jobs

Jobs in Nakuru

Jobs in Kenya

Sales, marketing, promotion jobs in Nakuru

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